Privacy policy

We are pleased about your interest in our online store. The protection of your privacy is very important to us. Below we provide you with detailed information on how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred, and the requesting provider (access data) and documents the access.

These access data are evaluated exclusively for the purpose of ensuring the uninterrupted operation of the site as well as improving our offerings. This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our predominant legitimate interests in a correct representation of our offerings within the framework of a balancing of interests. All access data will be deleted no later than seven days after the end of your site visit.

Hosting services by a third party
As part of a processing on our behalf, a third-party provider offers us the services for hosting and displaying the website. This serves to uphold our predominant legitimate interests in a correct representation of our offerings within the framework of a balancing of interests. All data collected in the course of using this website or in designated forms in the online shop, as described below, will be processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, contact initiation, and when opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order, when you contact us (e.g., via contact form or email), or when you open a customer account. Mandatory fields are marked as such, as we require this data for contract processing or for handling your contact request or opening of the customer account, and you cannot complete the order and/or account opening or send the contact request without providing this information. The data collected can be seen in the respective input forms. We use the data you provide in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and handling your inquiries. After the complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiration of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve a further data use that is legally permitted and of which we inform you in this statement. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or through a designated function in the customer account.

3. Data Sharing

To fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we will pass your data on to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the bank commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves, provided you create an account with them. In this case, you must log in with your access data to the payment service provider during the ordering process. The privacy policy of the respective payment service provider applies in this regard.

Correspondingly, this applies to the data transfer to our manufacturers or wholesalers in cases where they handle the shipping for us (drop shipping).

Data transfer to shipping service providers
So long as you have given us your explicit consent during or after your order, we will pass on your email address and phone number to the selected shipping service provider based on this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you prior to delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is legally permitted and of which we inform you in this statement.

General Logistics Systems Austria GmbH
Traunuferstraße 105a
5052
Ansfelden


Deutsche Post AG
Charles de Gaulle Street 20
53113
Bonn

Data transfer to collection agencies
To fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we will pass your data on to a commissioned collection agency, provided that our payment claim has not been settled despite prior reminders. In this case, the claim will be collected directly by the collection agency. Furthermore, the transfer serves to protect our predominant legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

4. Email newsletters and direct mail

Email advertising with newsletter subscription
If you subscribe to our newsletter, we will use the necessary data or data separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

The unsubscribe from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a designated link in the newsletter. After unsubscribing, we will delete your email address, unless you have expressly consented to further use of your data or we reserve a further data use that is legally permitted and of which we inform you in this statement.

The newsletter is sent out as part of a processing operation on our behalf by a service provider to whom we pass on your email address for this purpose.

This service provider is located within a country of the European Union or the European Economic Area.

Post advertising and your right to object
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by mail. This serves to uphold our predominant legitimate interests in advertising communication with our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Data usage during payment processing

Identity and credit check when selecting Klarna payment services
If you choose Klarna's payment services, we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transmit the data necessary for processing the payment and an identity and credit check to Klarna. In Germany, for the identity and credit check, the in Klarna's Privacy Policy used by the mentioned credit reporting agencies.
The information received about the statistical probability of a payment default is used by Klarna for a balanced decision regarding the establishment, execution, or termination of the contractual relationship.
You can revoke your consent at any time by sending a message to the contact details provided below. This may result in us being unable to offer you certain payment options. You can also revoke your consent for this use of personal data at any time with Klarna.

6. Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated on this website to display the collected reviews and to offer Trusted Shops products to buyers after an order.

This serves to protect our predominant legitimate interests in optimal marketing of our offerings in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When the Trustbadge is called, the web server automatically saves a so-called server log file, which contains, for example, your IP address, date and time of the call, amount of data transferred, and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your page visit.
Further personal data will only be transferred to Trusted Shops if you have consented to this, if you choose to use Trusted Shops products after completing an order, or if you have already registered for the use. In this case, the contractual agreement made between you and Trusted Shops applies.

7. Cookies and Web Analytics

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our predominant legitimate interests in an optimized presentation of our offerings in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can find the duration of storage in the overview in the cookie settings of your web browser. You can set your browser to be informed about the setting of cookies and to decide individually on their acceptance or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for the respective browsers under the following links:
Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/en-us/guide/safari/sfri11471/12.0/mac/10.14
Chrome™: https://support.google.com/chrome/answer/95647?hl=en
Firefox™ https://support.mozilla.org/en/kb/allow-and-deny-cookies
Opera™ : https://help.opera.com/en/latest/web-preferences/#cookies

When cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis
As far as you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis, a web analysis service of Google LLC (www.google.de). Google (Universal) Analytics uses methods that allow an analysis of your use of the website, such as cookies. The information automatically collected about your use of this website is generally transmitted to a server of Google in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a server of Google in the USA and shortened there. The anonymized IP address transmitted by your browser within the framework of Google Analytics is generally not merged with other data from Google. After the purpose has been fulfilled and the use of Google Analytics by us has ended, the data collected in this context will be deleted.

The Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can here Due to this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. This will prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google.

Alternatively to the browser plugin, you can this link click to prevent the collection by Google Analytics on this website in the future. An opt-out cookie will be placed on your device. If you delete your cookies, you will be asked again for your consent.

8. Online Marketing

Google Ads Remarketing
We advertise this website through Google Ads in Google search results as well as on third-party websites. To do this, when you visit our website, the so-called Remarketing Cookie from Google is set, which automatically enables interest-based advertising using a pseudonymous Cookie ID and based on the pages you have visited. This serves to safeguard our predominant legitimate interests in optimal marketing of our website in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. After the purpose has been fulfilled and the use of Google Ads Remarketing by us has ended, the data collected in this context will be deleted.

Any further data processing only takes place if you have agreed with Google that your web and app browsing history will be linked to your Google account and that information from your Google account will be used to personalize ads that you see on the web. If you are logged into Google during your visit to our website in this case, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to form audiences.

Google Ads Remarketing is an offering from Google LLC (www.google.com).
The Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can here Due to this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can manage the remarketing cookie through this link deactivate. In addition, you can register with the Digital Advertising Alliance Inform about setting cookies and make settings accordingly.

9. Social Media PlugIns

Use of social plugins from Facebook, Google, Twitter, Instagram
On our website, so-called social plugins ("plugins") from social networks are used.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Facebook, Google, Twitter, or Instagram. The content of the plugin is transmitted directly from the respective provider to your browser and embedded in the page. By embedding the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider (possibly in the USA) and stored there. If you are logged into one of the services, the providers can directly associate your visit to our website with your profile in the respective social network. When you interact with the plugins, for example by clicking the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published in the social network and displayed to your contacts. This serves to safeguard our predominant legitimate interests in optimal marketing of our offerings in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Purpose and scope of data collection and the further processing and use of the data by the providers, as well as a contact option and your related rights and settings for the protection of your privacy, can be found in the providers' privacy notices.
https://www.facebook.com/policy.php
https://twitter.com/privacy
https://developers.google.com/+/web/buttons-policy
https://help.instagram.com/155833707900388

If you do not want social networks to directly associate the data collected through our website with your profile on the respective service, you must log out of the corresponding service before visiting our website. You can also completely prevent the loading of the plugins with add-ons for your browser, e.g., with the script blocker "NoScript" (https://noscript.net/).

10. Sending of review reminders via email

If you have given us your explicit consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR during or after your order, we will use your email address to remind you to submit a review of your order through the evaluation system we use.
This consent can be revoked at any time by sending a message to the contact option described below.

Reminder for review by Trusted Shops
Sofern Sie uns hierzu während oder nach Ihrer Bestellung Ihre ausdrückliche Einwilligung gemäß Art. 6 Abs. 1 S. 1 lit. a DSGVO erteilt haben, übermitteln wir Ihre E-Mail-Adresse an die Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Köln (www.trustedshops.de), damit diese Ihnen eine Bewertungserinnerung per E-Mail zusendet.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

11. Contact options and your rights

As an affected person, you have the following rights:

• You have the right, in the scope specified therein, to request information about your personal data processed by us in accordance with Art. 15 GDPR;
• according to Art. 16 GDPR the right to request the immediate correction of inaccurate or the completion of your personal data stored with us;
• You have the right, according to Art. 17 GDPR, to request the deletion of your personal data stored with us, unless further processing
  - for the exercise of the right to freedom of expression and information;
  - to fulfill a legal obligation;
  - for reasons of public interest or
  - for the assertion, exercise, or defense of legal claims
  is required;
• According to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, as far as
  - the accuracy of the data is disputed by you;
  - the processing is unlawful, but you refuse its deletion;
  - we no longer need the data, but you need it for the assertion, exercise, or defense of legal claims or
  - You have lodged an objection to the processing in accordance with Art. 21 GDPR;
• According to Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller;
• According to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. In general, you can contact the supervisory authority of your usual place of residence or workplace or our company's registered office for this purpose.

For questions regarding the collection, processing, or use of your personal data, requests for information, correction, restriction, or deletion of data, as well as the withdrawal of granted consents or objections to specific data usage, please contact us directly using the contact details in our imprint.